Privacy Policy

This Privacy Policy explains how Industry Apps (ABN 50 148 918 576) (“Industry Apps”, “we”, “us” or “our”) collects, holds, uses and discloses personal information in connection with the 1TASK platform at web.1task.com.au, this website (1task.com.au) and our related services (together, the “Platform”). We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This page is general information and not legal advice. Please have it reviewed by your legal adviser before you rely on it.

1. About this policy

This policy applies to personal information we handle as an APP entity. It does not limit any additional privacy or confidentiality terms agreed with your organisation in a separate services agreement for the 1TASK platform. Where your employer or principal provides 1TASK to you, that organisation is responsible for its own handling of your information.

2. The personal information we collect

The kinds of personal information we may collect and hold include:

• Identity and contact details, such as your name, work email, phone number, employer and job role.
• Account and login data, such as your username, credentials and permission settings.
• Billing and transaction details for paid subscriptions, such as billing contact, purchase records and payment status.
• Content you submit to the Platform, such as inspections, defects, tasks, comments, documents and photographs. This content can include personal information (for example, the name of the person who logged a defect) and site or asset information provided by your organisation.
• Device and usage data, such as IP address, browser and device type, pages viewed, and actions taken, collected for security and to understand how the Platform is used.
• Communications and preferences, such as your support requests, enquiry messages and marketing choices.

Sensitive information. We do not seek sensitive information (such as health or biometric data) in the ordinary course. We collect it only with your consent or where you voluntarily submit it, and only where reasonably necessary for a function or activity.

3. How we collect personal information

We collect personal information:

• directly from you, through our forms, sign-ups, account set-up and your use of the Platform;
• through support, sales and other interactions with us;
• from your organisation, your colleagues or other authorised users who add you to a workspace or job;
• from publicly available sources and referrals; and
• through cookies and similar technologies (see our Cookie Policy).

Where we collect personal information about you from someone else, we will take reasonable steps to make you aware of the collection. If you provide us with another person’s personal information (for example, a colleague or client), you confirm you are authorised to do so and that they are aware of this policy. If we receive unsolicited personal information we do not need, we will destroy or de-identify it where lawful to do so.

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym. In most cases we will need to identify you to provide the Platform and respond to your requests.

4. Why we collect, hold, use and disclose it

We use and disclose personal information to:

• provide, operate, secure and support the Platform and your account;
• set up users, manage permissions and administer subscriptions, billing and payments;
• respond to enquiries, arrange walkthroughs and provide customer support;
• personalise and improve the Platform, including analysing usage trends and developing new features;
• send service messages, updates and, where permitted, relevant marketing;
• maintain security, prevent and investigate fraud, misuse or breaches; and
• comply with our legal obligations and protect our lawful interests.

We only use or disclose personal information for a purpose you would reasonably expect, for a purpose set out above, where you have consented, or where we are otherwise permitted or required by law. We do not sell, rent or trade your personal information.

5. Direct marketing

We may send you information about 1TASK that we think will interest you. You can opt out at any time, by using the unsubscribe link in our emails or by contacting us using the details below, and we will action your request within a reasonable time.

6. Who we disclose it to

We may disclose personal information to:

• service providers who help us run the Platform, such as hosting, form delivery, email, analytics, payment and customer support providers, who process data on our behalf under their own obligations;
• our related bodies corporate and professional advisers (legal, financial and compliance);
• regulators, law enforcement and other authorities where required or authorised by law;
• third parties you have authorised; and
• a buyer or successor in the event of a sale, merger or restructure of our business.

7. Overseas disclosure

We host 1TASK platform data in Australia. Some of our service providers may store or process limited personal information overseas, for example in the United States or the European Union, where our website form delivery, email, analytics or support tools are located. Before disclosing personal information to an overseas recipient we take steps that are reasonable in the circumstances to ensure it is handled consistently with the APPs. You acknowledge that overseas recipients may be subject to different laws and that, in some cases, we may be unable to ensure they are subject to obligations equivalent to the Privacy Act.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include access controls, role-based permissions and encryption in transit, and at rest where appropriate. No system is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as needed for the purposes described in this policy or as required by law, after which we destroy or de-identify it. We will also take reasonable steps to destroy or de-identify information at your request, unless we are required to retain it.

9. Automated decision-making

We do not use computer programs to make decisions about you that produce legal effects, or similarly significant effects, on your rights or interests. If this changes, we will update this policy to include the information required under the Australian Privacy Principles.

10. Access and correction

You may request access to, or correction of, the personal information we hold about you at any time by contacting us. We may need to verify your identity first. We will respond within a reasonable time. In limited cases we may decline a request, for example where the law requires or authorises us to, where granting it would unreasonably affect another person’s privacy, or where the information is subject to legal privilege. If we decline, we will explain why and how you can seek a review.

11. Data breaches

We comply with the Notifiable Data Breaches scheme under the Privacy Act. If we have reasonable grounds to believe an eligible data breach has occurred, we will assess the incident and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

12. Complaints

If you have a privacy complaint, please contact our Privacy Officer using the details below. We may ask for more information, will investigate, and will aim to respond within 30 days. If you are not satisfied with our response, you can contact the OAIC at oaic.gov.au.

13. Cookies

We use cookies and similar technologies on the Platform. For details, and how to manage them, see our Cookie Policy.

14. Changes to this policy

We may update this policy from time to time. The current version will always be available at 1task.com.au/privacy, and your continued use of the Platform means you accept the updated policy.

15. Contact us

Privacy Officer, Industry Apps
18 Edgar Street, Port Hedland WA 6721
Email hello@industryapps.com.au
ABN 50 148 918 576